![]() Select "Data Eraser" among all the tools. Our senior support will contact you to look into this matter further, please keep an eye on it.Video Guide: How to Permanently Wipe Android Device? Thank you for giving Wondershare enough trust to investigate your issue further. Knowing you have already contacted us, could you please send us the ticket number or your order number after receiving a request from Trustpilot? With it, our senior support team will further look into your refund request and do the needful assistance. This might be the reason our support explained more details regarding our refund policy according to your actual situation and didn't process a refund in the first place. So that we can give some suggestions or do further improvements accurately. Normally, we desperately hope to know the user's real thoughts when he/she requests a refund if there is no issue with the product itself. For your case, please allow us to explain it in more detail and see how we could assist you further. Please don't worry, Wondershare values each customer's benefits and we'll do our best to help you out. We desire every interaction you have with us to be as smooth and as hassle-free as possible, but unfortunately, we didn't achieve it this time. Reply from Wondershare Updated Mar 17, 2023 ![]() Upon checking, we locate our tech support is following up on your case, and she'll look through it further and then keep you updated soon. Could you please send us your order number or contact email after receiving an invitation from Trustpilot? You may also drop an email at It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to solve all of your issues and help you save time and money, thanks again! - Thank you for giving Wondershare enough trust to investigate your issue further. Regarding the problem you are encountering, we desperately hope to investigate the real manifestation or cause and then provide a solution in a targeted manner, however, the current information is too limited. In case you might need help urgently next time, we sincerely invite you to submit a callback request from the following link and we'll call back in your time zone from 9 am - 10 pm. Wondershare values each customer's benefit, and we'll keep improving and bring a better experience for our users. I understand that it is very important for users to get help timely when he/she has trouble using the product. Reply from Wondershare Updated 6 days ago Look forward to getting in touch with you! You are important to us, and we want to help as much as we're able to. After that, you'll not be charged again during the next billing period. If you don't want to keep this subscription, we invite you to go to your account center and cancel it manually. Anyway, we appreciate your feedback, we'll keep improving and then bring a better experience for our users. Just it went to your trash box, so you didn't check it timely. Besides, we'll send a reminder email to the customer before auto-renewal. To avoid any trouble caused by it, we have especially noted this point on the subscription page. ![]() Normally, the user will be auto-renewed if he/she subscribed to a monthly/quarterly/yearly plan and didn't cancel it manually, this is the reason you were charged again. Could you please send us your contact email after getting a request from Trustpilot? Regarding the auto-renewal payment, please let us explain it in more detail and see how we can help you solve the issue further. We desperately hope to further look into it and then provide some professional instructions or suggestions, however, the current information is too limited. Sadly to hear that you were unable to transfer WhatsApp files between IOS and Android completely. Reply from Wondershare Updated 3 days ago
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